📖 User Guide
Launch your business AI chat agent in 5 steps — no technical knowledge needed
1 Create your account
signup page, enter your name, business name, email, mobile number and a password — that's it. Your own panel opens right away. To turn on the AI you need to subscribe + top up tokens.
2 Teach the AI about your business
Go to the AI Settings → Knowledge Base tab in your panel. In the big text box, write in plain language:
- What your business sells
- Prices, delivery charges and timing, payment methods (bKash/COD, etc.)
- Return/exchange policy, shop address and hours
AI replies only from this content — it won't make up anything you haven't written. The more organized your notes, the better the answers.
3 Add products
Products page and click New product — enter the name, regular price, offer price, order link and description. When a customer asks about price, AI quotes the exact price from this list along with the buy link.
4 Add the chat widget to your website
AI Settings → Integrations tab you'll find a one-line snippet unique to your account, like this:
Copy it and paste it right before the </body> tag on your website:
- WordPress: A WPCode-style plugin, or your theme's footer.php
- Shopify: Your theme.liquid file
- Custom site: just hand the line to your developer
As soon as it's added, a chat bubble appears in the corner of your site — with your business name on it. Widget tab lets you customize the name, colors and welcome message. Customers can also send product photos via the 📷 button — AI recognizes them.
5 Connect Facebook / WhatsApp (optional)
To turn on AI replies for your Facebook Page, Instagram or WhatsApp Business too, enter the Page ID and access token in the Integrations tab. It's a bit technical — message our support if you get stuck and we'll connect it for you.
💬 Viewing conversations and replying yourself
Conversations page shows every conversation from every channel in one place. Open any of them:
- Pause AI (take over) goes quiet — then type in the box below to reply yourself. Your message goes straight to the customer.
- When you're done, click Resume AI and AI takes back over.
- Your own replies never count against your message limit.
AI takes orders right inside the chat — it collects the name, phone and address and submits them to the Orders page, where you update the status.
💳 Plans and payment
When your subscription ends or your wallet token-balance runs out, AI stops replying (all your data stays intact). Buy a plan while logged in from the pricing page and it turns back on instantly — payment is online (card/mobile banking), and your duration and limit are set automatically. You can see every transaction on the Payments page, and the dashboard always shows how many messages you've used and how many remain.
❓ Frequently asked questions
Does the AI understand Bangla?
Yes — Bangla, English and Banglish, all three. The AI replies in whatever language the customer types.
Won't the AI quote a wrong price?
No. AI only answers from your Knowledge Base and Products list — for anything not written there, it admits it doesn't know and hands over your number instead.
Does it work at night or on holidays?
Yes, 24/7 — that's the whole point.
I don't have a website, only a Facebook Page — will it still work?
Yes. You can use it with just Messenger/WhatsApp connected, no website required.
Is my data safe?
Your conversations and business information are only visible from your own account — no other business can see them.
What if messages run out after I've already bought a plan?
Buy a new plan and you're back online instantly. Larger plans cost less per message.